ºÚÁÏÍø

If you're setting up the ºÚÁÏÍø Mobile Banking app for the first time, or if you're setting up a new device, you can now use our Photo ID and selfie tool to securely verify your identity. You just need to scan your ID, plus record a video of yourself, and we'll use these to confirm your identity.

Photo ID and selfie is a new secure way to verify who you are - allowing you to get access to your bank accounts digitally. By providing your photos and documents within the ºÚÁÏÍø Mobile Banking app your information stays safe and secure every step of the way.

As always, our top priority is to make sure your money and personal data is protected. Find out more about our Digital Security Promise.

• You'll be asked to create a Mobile Banking PIN inside the ºÚÁÏÍø Mobile Banking app
• Then, once your ID is successfully verified, you'll be able to use your Mobile Banking PIN to log on to the ºÚÁÏÍø Mobile Banking app.

If you get a message in the app that says 'We're still checking your details', it means that it may take a little longer for us to verify your ID. This should only take up to 2 hours, but we'll let you know if it's been successful or not within 24 hours.

If your ID verification hasn't been successful, you can either try again using Photo ID and selfie or your Telephone Security Number, which will enable you to complete registration.

If you don't currently have a Telephone Security Number and would like to set one up please contact us on 03457 404404.

Banking from the palm of your hand.